Posts tagged with ‘Sales Training’

7180 of 93 items

Happy Employees Creates Happy Customers

by Mike Phillips

    A few months back I talked about how “Performance Trumps Product Every Time” – so one of the big questions is then, how do we get our employees bought into that same belief system to produce the performance. I’ll give you several ways to improve your overall employee experience which translates to your teams customer […]

    The Power of Un-Choice

    by Mike Phillips

      Three Rules For Great Managers

      by Mike Phillips

        TO RETAIN – TRAIN, RETRAIN, CONNECT!

        by Mike Phillips

          RETENTION IS KEY. Employee retention is a huge key for any successful business.  I’m not just talking about okay or average employee retention. Quality long term employee retention is a HUGE factor and is the real key.  One amazing fact is that while money is and will always be a factor in retaining employees, it […]

          The Fear Factor – Define and Own It!

          by Mike Phillips

            What color is the grass on your side?

            by Mike Phillips

              Tonight is for all the business and sales people out there. So often in business, especially in the retail sales industry we think things are so much better over here, or over there, or wherever. The saying actually goes, “The grass is always greener on the other side of the fence.” YOU are the key […]

              It’s not the destination, just a stop along the way!

              by Mike Phillips

                I am PUMPED this week!  Happy New Year everybody! “It’s not the destination, just a stop along the way!” was something we used to say all the time when we were out and about the town… probably a derivative of “It’s not the destination, it’s the journey,” with a twist! This week I’ll get into […]

                Have a BIG 2011!

                by Mike Phillips

                  I would like to take a moment to wish everyone a very special Happy New Year – 2011! A special thanks to my family and friends!  I’ll be back NEXT YEAR with more Blog Talk Radio episodes, more blogs right here, and more things to motivate, energize and inspire! Know this – it starts now, […]

                  Seeking the better solution

                  by Mike Phillips

                    A fired up half hour full of impact and tools for you to develop yourself and start seeking solutions rather than problems. We’ll talk about finding better solutions to various problems in your life by first problem finding, which a lot of people are really good at; and then problem definition or shaping. Let’s get […]

                    Performance trumps product – EVERY TIME!

                    by Mike Phillips

                      This week I’ll be speaking from the “guest studio” on why our performance and our attitude, trumps pure product – EVERY TIME! What I mean, in short, customer experience, the way we treat people. The way we respond and our overall performance will absolutely overcome the mechanics behind JUST our product and our pricing. I […]