This week my guest is Terry Lancaster! Terry is the Author of “BETTER: Self Help For The Rest of Us,” he is an Automotive Trainer, Works in Advertising, and he is one heck of a Motivational Speaker. Each time I speak with Terry, I leave feeling inspired and better than when we started the conversation! Terry […]
This week my guest is BOBBIE HERRON! Bobbie is the President of The Bees Knees Agency which partners with automotive dealerships to make smart decisions and train people for peak performance. Bobbie is a problem solver. She is an amazing trainer. She is genuine, professional, and an absolute force… but most of all she is known for […]
This week my guest is Joe Cala! Joe has over 20 years in business and leadership, Joe is a source of spiritual inspiration and daily motivation in positivity & sales strategies! Joe connects with people he ignites their passion, processes, powerful truths and helps them motivate themselves on a plan to execute immediately! This guy […]
This episode of the FRONT is about the phone call and making the connection with the customer. This one is about sales. Whether you are in front line sales, especially auto sales, business development (or BDC), this one is for you. I appreciate that there are options other than just the phone call – there is text, chat, FB Messenger […]
Sales Hustler’s Spotlight with the host, Shawn Hays and me, Mike Phillips, as the guest. This show is hosted by Shawn Hays and sponsored by Quickpage – you can check it out here – http://quickpageapp.com/shawnhays This was a very fun show and a great conversation! Shawn asked very thoughtful, insightful and sometimes hard questions to […]
My #1’s from each speaker at the Rockstar Auto Conference, May 2018 Today I am going to share my top take away from each speaker at the RockStar Auto Conference in that happened this past weekend in Vegas. These are not in order of importance, and there was certainly an entire LIST that I could […]
Today we talk about being deliberate. Being on purpose. Living on purpose. I’ve talked about the idea of being deliberate before – in learning (The FRONT#41 & The FRONT #46), in attitude (The FRONT #63), and in other areas. But what does it actually mean to be deliberate about something? The definition of deliberate is […]
An eye to eye meeting and greeting of people is always valuable. And, one of the most important pieces of information that you will learn as a sales consultant is the professional greeting. Whether you are a sales consultant in retail, working with customers in your everyday life. Or if you are B2B sales, hoping […]
Let’s talk about KEEPING PEOPLE, and employee retention! I have been in management and leadership roles in excess of 25 years now. Owned businesses, managed businesses, coached sports at a high level, and now having been in automotive management for roughly 15 years. I’ve found that our people, our employees, really want some key things […]
Today I am talking about some phone follow up tips. These are things that maybe in the past we probably once saw as basic skills or just normal communication and then we got trained and became salespeople… There has been much debate lately about the sales process, and phone process… and processes for your process. […]